FAQs

Frequently Asked Questions (FAQ)

Q: How does the checkout process work on Zuveli?
A: Shopping at Zuveli is designed to be fast, secure, and effortless. Simply browse our latest collections, add your favorite products to your cart, and click the cart icon in the top-right corner to review your selections. When ready, click “Proceed to Checkout”, enter your shipping and payment details, and confirm your order. Before submitting, please double-check all information to ensure accurate and timely delivery.

Q: How do I enter my shipping and payment information?
A: During checkout, you’ll be asked to provide your shipping address, billing details, and contact information. Our website zuveli.com uses advanced SSL encryption to protect your personal and payment data. If you create an account, your information will be securely stored to make future checkouts even faster and more convenient.

Q: Which payment methods does Zuveli accept?
A: Zuveli accepts a variety of trusted and secure payment methods, including Visa, MasterCard, American Express, Discover, PayPal, and Stripe.
If you experience any issues while completing your payment, please contact us at support@zuveli.com, and our team will gladly assist you.

Q: Can I modify or cancel my order after purchase?
A: We process orders quickly to ensure timely delivery. If you need to make changes or cancel your order, please email support@zuveli.com as soon as possible.
If your order hasn’t shipped yet, we’ll gladly update or cancel it. However, once the order has been dispatched, changes may no longer be possible.

Q: How do I track my order?
A: Once your order ships, you’ll receive a confirmation email containing your tracking number and a direct link to follow your package in real time.
If tracking updates appear delayed or unclear, don’t hesitate to contact support@zuveli.com, and our team will check with the carrier on your behalf.

Q: What is Zuveli’s return policy?
A: Your satisfaction is our priority! If your purchase doesn’t meet your expectations, Zuveli offers a simple and transparent return process within the eligible return period.
All returned items must be in their original condition and packaging. Once your return is received and inspected, your refund or exchange will be processed promptly.
For complete details, please visit our Return Policy page.

Q: How can I reach Zuveli customer support?
A: Our friendly customer support team is always here to help. You can contact us anytime via the Contact Us page or by emailing support@zuveli.com.
We aim to respond to all inquiries within 24 hours.

Q: What should I do if I receive a damaged or incorrect item?
A: We sincerely apologize for any inconvenience. Please email support@zuveli.com with your order number and clear photos of the damaged or incorrect item.
Our team will review your request promptly and arrange a replacement or refund according to your preference.

At Zuveli, your satisfaction and trust mean everything to us.